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FAQs

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FAQs

Order query

Sure thing - but only if your quick! We allow changes to be made up to 30 minutes after you submit an order.

We want to get our products to you ASAP, therefore we seek to process all orders on the day they are placed.

Please contact us on 01429803930 to make changes. We cannot guarantee any changes requested via email/live chat.

Sorry about that! Head over to your account to view your order's status. If you've placed an order but it's not there, or you don't have an account with us, please email hello@lusthome.com and we'll get things sorted!

We know you can't wait to get your hands on your wallpaper! Check your inbox for update emails, log in to your account via lusthome.com, or get in touch at hello@lusthome.com. You’ll get regular updates directly from the courier too.

Don't panic! If you've only received part of your order, please let us know as soon as possible by emailing hello@lusthome.com and we'll be in touch to resolve things for you.

Waited until your estimated delivery date? Please allow an extra few days for your order to be delivered - our delivery partners always do their best to get your order to you. Keep an eye on your tracking link for the latest updates. If your order still doesn’t arrive, please let us know by emailing hello@lusthome.com and we'll get this sorted for you.

Oh no! We’re really sorry that your order has been damaged. In most cases we will ask you to send a sample of the product clearly showing the fault, along with all the product labels – it should not be necessary to return all of the faulty product.

Please note: You should check all wallpaper products for faults before and during hanging and you should not throw away the product labels until you have finished decorating. If the product is defective in any way or has a fault, a full replacement or refund will be made at no charge.

Product query

Each roll is 0.50m (w) x 10m (h). We have a handy usage calculator on each product page, you just pop in the width and height of your walls and it will tell you how many rolls you need.

All orders come with the same batch guarantee, meaning that all the batches of the same product will be identical in your order. Happy days!

Drop us a message at hello@lusthome.com and we'll look into this for you. Make sure you tell us the product code of the roll and the batch you are looking for. We will always try our best to send you the same batch as your previous order, however this is not guaranteed. If your requested batch is out of stock we will send the closest available batch.

We want to help you make the right decision, that's why our samples are generously sized at 50cm x 50cm. Making it easier to really get a feel for the design in your chosen space.

Your Lust sample will be folded to fit in our handy, letterbox sized envelopes. Our envelopes are fully recyclable and made from 100% recycled materials!

Delivery

Our samples are sent via Royal Mail 2nd class and should arrive within 2-3 working days after dispatch. If you still haven't received your samples after 7 working days please drop us a note at hello@lusthome.com, and include your order number in your message.

We now ship worldwide! Delivery will be calculated at the checkout stage.

We're open and operating with procedures to protect our customers and employees.

UK Delivery

Sample Delivery - £1.95

Standard Delivery (3-5 working days) - £5.95

Express Delivery (Next working day) - £6.95*

Standard UK delivery is free on orders over £70.

*Due to increased demand, we may need to occasionally remove this option. We apologise in advance for any inconvenience this may cause.

Worldwide delivery will be calculated at the checkout stage. For pricing, please add your chosen products to your basket and choose your delivery country at the checkout. Our system will then calculate the weight of your order and show the delivery cost.

*Please note, orders are shipped from Lust Home HQ in the UK so customs and imports charges may apply.

Can't wait to get started? Place an order before 2pm (Monday - Friday) to receive it on our Next Day Delivery option. 

Please note cut-off times vary on the weekend and may change during busy periods.

Returns & refunds

Sorry, not at the moment! However, you can return your unopened items for a refund (if your purchase is within the last 30 days) and place another order. If you have any questions, drop us a message, hello@lusthome.com.

We hope you love your new wallpaper and don't need to return it! However if you've ordered too much and need to return it, we have a 30-day return policy. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. To start a return, please go to the following; https://lusthome.com/a/returns.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at hello@lusthome.com. Please note, we do not accept returns for sample orders.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method.

If you return the entire order, your shipping cost will also be refunded.

Please remember it can take some time for your bank or credit card company to process and post the refund too.

Payment & technical

Coffee, doughnuts...

We accept PayPal and all major debit / credit cards as payment options.

See that green padlock in the URL bar? That means our website is secured by the HTTPS protocol meaning your payment details are encrypted before being sent to us.

Tips & advice

Paste-the-wall wallpaper is the easiest way to hang your wallpaper. It does exactly what it says on the tin, you paste the wall first, then hang the paper. We love it because it’s super speedy and you don’t need to wait for the paste to soak into the wallpaper.

Here’s a few handy tips for measuring your room for wallpaper. The maths is easy, we promise!

Firstly, measure the width of the space you're wallpapering. Our Lust Home wallpapers are 50cm wide (unless stated otherwise). Divide the width of your room by 50 to work out how many drops of wallpaper you’ll need - better to be slightly over!

Next, measure the height of your room, leaving out skirting boards. Add an extra 15 cm to this for trimming.

Multiply the height by the number of drops you worked out in step 2 and ta-da! That’s the number of metres you will need.

Create the best base for your new wallpaper by following these steps:

1. Fill any holes, cracks or imperfections with a wall filler. You will probably need to give the wall a very light sanding, once dry, so it’s nice and smooth!

2. Give the wall a good clean with sugar soap.

3. The wall must not be freshly plastered. It would need to be painted first, prior to wallpapering.

4. Make sure the room is well ventilated and that any heating is switched off before hanging and whilst drying (this will take around 5-6 hours).

1. Apply a generous layer of wallpaper paste all over your chosen wall. Use a roller for the bulk of it and a small paintbrush to get close to the ceiling and skirting boards.

2. Grab your step ladder and hang the dry paper at the top of the wall with a few cm excess above the ceiling line.

3. Lightly brush the paper into place right down to the skirting boards. 

4. Take a step back and make sure the wallpaper looks good. If you’re happy, take your smoothing brush and smooth out the paper working from the centre to the edges.

5. Trim any excess at the top and bottom with a wallpaper knife or scissors.

6. Grab your phone and tag us @lust.home. We can't wait to see what you've done with the place!

See our handy guide here: WALLPAPER LIKE A BOSS

This all depends on the temperature of the room, but we would recommend allowing 24 to 48 hours for your wallpaper to be completely dry.

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01429 803930

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hello@lusthome.com

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