Lust Home Terms & Conditions

These terms apply to every order you place with us. Read them before ordering and retain a copy together with your order confirmation email. Nothing in these terms affects your statutory rights as a consumer.

 

1. Who we are and how to contact us

Lust Home is a trading name of Henderson Design Group Ltd, a company registered in England and Wales under company number 03653986. Our registered office is Head Office, Oakesway, Hartlepool, TS24 0RE, United Kingdom. Our VAT number is GB721821949. In these terms, “we”, “us” and “our” mean Henderson Design Group Ltd trading as Lust Home, and “you” means the customer buying from us.

 

You can contact us:

• By email: hello@lusthome.com

• By phone: +44 (0)808 169 1796 (calls are charged at no more than the basic rate)

• By post: Lust Home, Henderson Design Group Ltd, Oakesway, Hartlepool, TS24 0RE, United Kingdom

 

If we need to contact you, we will use the email address or phone number you gave us with your order.

 

2. These terms

2.1 These terms apply to orders placed on lusthome.com. Our Returns page, Shipping page and Privacy Policy (linked in our website footer) contain further practical information and form part of the information we provide before you buy. If anything on those pages conflicts with these terms, these terms apply, except that nothing reduces your statutory rights.

 

2.2 These terms are available in English only. You may save or print them at any time.

 

2.3 To place an order you must be at least 18 years old.

 

2.4 Our Privacy Policy explains what personal information we collect about you, how we use it and how it is stored.

 

3. Your account and use of our site

3.1 We may suspend or close any account you hold with us, and may refuse to accept future orders from you, where you seriously or repeatedly breach these terms, where a payment is reversed through a chargeback that we reasonably consider fraudulent or unjustified, where your ordering, promotional or returns activity shows a pattern of abuse, or where we reasonably believe that your use of our site or of an account is fraudulent, unlawful or harmful. We will give you notice where it is practicable and lawful to do so. Suspension or closure does not affect rights that have already accrued to you in respect of orders we have already accepted, including your statutory rights.

 

3.2 We grant you a licence to access and use our site for the purpose of browsing and making personal, non-commercial purchases. Any other use of the site or its content requires our prior written consent.

 

3.3 You must not scrape, harvest or mine data from our site, use robots, crawlers or other automated means to access, monitor or copy any part of it, use automated means to place orders or purchase products, or interfere with the proper working of the site. This clause does not prohibit:

1. lawful indexing of the site by public search engines; or

2. automated access by an AI assistant or agent acting for a genuine retail customer, for the purpose of browsing, comparing, surfacing or recommending our products, or of completing a purchase on that customer’s behalf, provided in each case that the access does not overload the site, does not bypass any security measure, and does not extract content in bulk for republication or for competitive use. Bulk scraping and data mining remain prohibited.

 

3.4 You must not frame our site or any part of it, and you must not link to it in a way that suggests an association, approval or endorsement that does not exist or that is otherwise misleading.

 

3.5 Our site is provided on an as-available basis. We do not warrant that the site will be uninterrupted or error-free, and we may suspend, withdraw or restrict the availability of all or part of it for maintenance or for business or operational reasons. This clause does not affect any order already placed.

 

4. Ordering and when a contract is formed

4.1 Add products to your basket and follow the checkout steps. Before you pay, the checkout displays a summary of your order (the products, the total price including VAT, and all delivery charges) and allows you to check and correct any input errors. Your order is placed when you click the payment button, which places you under an obligation to pay.

 

4.2 We will email you promptly to confirm that we have received your order. That email is the order confirmation email referred to in these terms.

 

4.3 For made-to-order goods (section 8), we accept your order, and a contract between us is formed, when we send the order confirmation email. For all other goods, the order confirmation email is not our acceptance of your order, and a contract between us is formed when we email you to confirm that your order has been dispatched.

 

4.4 Payment is taken when you place your order. If we do not accept your order, including where a product is unavailable, where we identify a pricing or description error, where we cannot verify your payment, or where we reasonably suspect fraud or the misuse of our site, of an account or of a promotion, we will notify you and refund you in full.

 

4.5 We may cancel any order at any time before dispatch or, for made-to-order goods, at any time before production begins, for any reason and whether or not a contract has been formed under clause 4.3. Where we cancel an order under this clause, we will notify you and refund you in full.

 

4.6 Without limiting clause 4.5, if we identify an obvious pricing error in an order you have placed, the order is cancellable by us, and unless we decide otherwise it will be cancelled before dispatch and refunded in full. We may instead contact you and offer to complete the order at the correct price; if you do not confirm the order at the correct price within 7 days of our message, the order is cancelled and refunded in full. This clause applies whether or not a contract has been formed under clause 4.3.

 

4.7 We do not file a separately accessible copy of each contract. You should retain your order confirmation email and a copy of these terms.

 

4.8 We may refuse to accept any order, or decline to sell to any person, at our discretion, except where refusal would be unlawful. Where we refuse an order after payment has been taken, we will refund you in full.

 

4.9 Placing an order commits it to processing and, for made-to-order goods, to production. We may offer a window of up to 30 minutes after an order is placed, where offered, in which you may correct or change the delivery address for the order and may add items to it. The window is solely an opportunity to add items or to correct the delivery address; it is not a right to cancel the order, to remove items from it or to reduce quantities, and the specifications of made-to-order goods (section 8) cannot be changed. The window, where offered, does not delay or alter the formation of the contract or your obligation to pay.

 

5. Prices and payment

5.1 The price payable is the total price shown at checkout. It includes VAT where applicable, and there are no hidden mandatory fees. Delivery charges are shown separately at checkout before you pay and are explained on our Shipping page.

 

5.2 The payment methods available are shown at checkout. The price is charged in the currency shown at checkout. Where your payment method settles in another currency, the exchange rate applied and any fees charged are determined by your card issuer or payment provider and are not our responsibility.

 

5.3 Where buy-now-pay-later options are offered at checkout, the credit is provided by the buy-now-pay-later lender, not by us, under a separate agreement between you and the lender. Buy-now-pay-later products are regulated by the Financial Conduct Authority. The lender is responsible for its own eligibility, affordability and creditworthiness checks; its terms are shown to you when you choose that option, and missed payments may have consequences for you under the lender’s terms. Refunds we owe you on orders paid by buy-now-pay-later are routed back through the provider.

 

5.4 Orders delivered outside the UK may attract import duties, taxes, fees or surcharges imposed under the law of the destination country, charged on or before delivery. These are your responsibility. Section 19 explains how duties and taxes are handled for international orders.

 

6. Product information: colour, batches and quantities

6.1 Our wallpapers and printed products are produced in batches. Wallpaper colours naturally vary between production cycles, and every screen is unique and may not display colours accurately. The image of a product on your screen is therefore a guide only. Slight shade variation between batches, and between a product and its on-screen image, is an inherent characteristic of printed décor products and is not a defect. For these reasons we recommend ordering a sample before ordering rolls (section 7). The batch a sample is printed from may differ from the batch supplied with a later order.

 

6.2 Every roll carries a batch number printed on its label. Within a single order, all rolls of the same design will come from the same batch unless otherwise agreed with you before shipment; where a single batch is unavailable, we may contact you to agree an alternative. We will correct any breach of this commitment. You must check the batch labels on delivery and raise any mismatch with us before cutting or hanging, so that we can examine the rolls. Where you have bought the same design across separate orders, this commitment applies to each order separately, and we may require all of the rolls to be returned to us for examination before resolving a mismatch claim, in order to establish that rolls from different orders have not been mixed.

 

6.3 We do not guarantee that rolls supplied under separate orders will come from the same batch. If you think you may need more rolls, order enough in a single order and take advantage of our 30-day returns policy (section 12) for any unused extras; the policy runs for 30 days from the date of your order. When reordering, quote the batch number from your roll labels and we will supply the same batch or the closest available batch. Colour differences between rolls from different orders or different batches are a characteristic of the product and are not a defect. This does not affect your rights in respect of faulty goods (section 11).

 

6.4 Any roll or quantity calculator on our site provides an estimate only. It assumes your measurements are accurate and applies standard assumptions about roll size and pattern-repeat wastage. Unless otherwise stated, estimates do not account for doors, windows or other openings. Patterned papers require an additional allowance for pattern matching. You are responsible for the accuracy of the measurements you enter.

 

6.5 We take care to ensure that product descriptions and prices are accurate. Information we give you about the main characteristics of a product before you order forms part of our contract with you.

 

6.6 We may make minor changes to a product or its packaging, or substitute materials of equivalent or better quality, where the change does not materially affect the nature, quality or performance of the product, including printing a design on an alternative material of equivalent or better quality and minor changes to manufacture, labelling or packaging.

7. Samples

7.1 We sell samples of most wallpaper designs. Wallpaper samples are usually supplied with a minimum size of 50cm × 50cm; a different size may be specified on the product page. Wallpaper samples are supplied for evaluation of design and colour, and a sample may come from a different batch to any rolls supplied later. Sample prices are shown on our site.

 

7.2 Fabric samples have a minimum size approximately equivalent to A5; sizes may vary by up to 10%. Fabric samples are supplied to assess material quality and the look of the design. They are printed on the same material as the corresponding fabric, but colour and finish may differ from fabric supplied later, including through batch variation. We use our reasonable endeavours to ensure consistency with the corresponding design but do not promise an exact match.

 

7.3 Paint samples are removable adhesive colour samples with a surface area approximately equivalent to A5, applied using a low-tack adhesive, and are supplied for colour reference only. A paint sample is applied to and removed from any surface entirely at your risk. We accept no responsibility for damage to walls, paintwork or surfaces, and you must choose the location for a sample with care. We give no warranty as to how long a sample will remain adhered. Paint is produced in batches and shade may vary between batches.

 

7.4 Testing a paint sample of any kind is at your risk. We accept no responsibility for damage to walls, paintwork or surfaces resulting from applying or testing samples. Paint may vary slightly between batches.

 

7.5 We do not accept returns of samples. Samples are excluded from the 30-day returns policy in section 12.

 

8. Made-to-order and personalised goods

8.1 Some of our products are made specifically for you. In these terms, “made-to-order goods” means:

1. murals printed to the wall dimensions you supply;

2. fabric cut or printed to the length or dimensions you choose;

3. any product printed with images, text or other content you supply;

4. any other product expressly identified as made to order on its product page.

 

8.2 Made-to-order goods are made to your specifications or clearly personalised. The 14-day cancellation right described in section 10 does not apply to them, and this exclusion takes effect as soon as the contract is formed.

 

8.3 Standard wallpaper rolls, fixed-size products and standard-size samples are not made-to-order goods, even where we print them after you order, unless their product page expressly identifies them as made to order.

 

8.4 You are responsible for the accuracy of the dimensions, measurements and any other content you provide for made-to-order goods. We are responsible for producing accurately to what you provided. If we make a printing or production error, that is a fault and section 11 applies.

 

8.5 You may not cancel an order for made-to-order goods once it is placed, and its specifications cannot be amended, whether under clause 4.9 or otherwise. Production begins without delay after your order is placed. The window in clause 4.9, where offered, still permits you to correct or change the delivery address for the order and to add items to it. This clause does not affect our right to cancel an order under clause 4.5.

 

8.6 Nothing in this section affects your rights where made-to-order goods are faulty, misdescribed, or not what you specified (section 11).

 

9. Delivery

9.1 Delivery options, costs and estimated timescales are shown at checkout once you enter your address, and are explained on our Shipping page. Delivery timescales and dates, including any nominated delivery day, are estimates only and are not guaranteed unless we have expressly agreed with you in writing that a delivery date is guaranteed; clause 9.7 applies to nominated-day deliveries. You are responsible for the accuracy and completeness of the delivery address and contact details you provide, and for ensuring that the address is accessible to the carrier and, where the delivery service requires it, that someone is available to take delivery.

 

9.2 Unless we agree a different date with you, we will deliver your order within 30 days of the day the contract is formed. If we cannot, we will notify you, and you may either agree a new date or cancel the order for a full refund.

 

9.3 The goods are at your risk from the time they come into the physical possession of you, or of a person you have identified to receive them (for example a neighbour), or from the time your order is treated as delivered under clause 9.4. Ownership of the goods passes to you once we have received payment in full and the goods have been delivered.

 

9.4 Couriers may contact you, including by email or SMS, with delivery options. Parcels may be left in a safe place selected through your courier preferences or, where you are unavailable, in a safe place chosen by the courier, and your order is then treated as delivered. If you do not want safe-place delivery, set your preference with the courier or use the courier’s online services.

 

9.5 If tracking shows your parcel as delivered but you state that you have not received it, contact us within 30 days of the stated delivery date. We may require written confirmation from you that you have not received the parcel, and you must provide reasonable assistance with any investigation we or the courier carry out, which may include signing a declaration, providing information, or providing CCTV footage where available, before any refund or redelivery is considered.

 

9.6 Where a parcel is refused on delivery, or a delivery fails or a parcel cannot be delivered or collected because of your act or omission, including an incorrect or incomplete delivery address, a failure to provide access or a failure to collect:

1. we may charge a reasonable redelivery fee before re-attempting delivery;

2. we may deduct the outbound and return carriage costs from any refund due; and

3. where delivery has failed repeatedly for these reasons, we may cancel the order and refund you subject to those deductions, and clause 9.9 applies to goods returned to us.

 

9.7 Where we offer delivery on a nominated day, the nominated day is an estimate only and is not guaranteed. We will use reasonable endeavours to deliver on the nominated day.

 

9.8 You should not book decorators, installers or other tradespeople until you have received your goods and checked them, including the checks described in clause 11.3. We are not responsible for the cost of trade services where that cost could have been avoided by waiting until your goods had been received and checked.

 

9.9 Where goods are returned to us as refused, undeliverable or uncollected and redelivery is not arranged under clause 9.6:

1. we will hold the goods for 14 days from the day they are returned to us, and we may contact you during that period about redelivery or refund;

2. after that period we may return the goods to you, resell them or dispose of them; and

3. we may deduct the carriage costs described in clause 9.6 and our reasonable storage and handling costs from any refund due.

 

10. Statutory right to cancel

This section reflects your rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. It applies if you are a consumer in the UK or, where local law confers an equivalent right of withdrawal, in the EU; local regulations may apply to how the right operates. It does not apply to orders delivered anywhere else, and nothing in these terms grants statutory cancellation rights where your local law does not confer them. For other destinations, section 19 applies. Your rights in respect of faulty goods (section 11) apply wherever you are.

 

10.1 Except as set out in clause 10.2, you may cancel your order without giving a reason at any time up to 14 days after the day on which you, or a person you nominate other than the carrier, take physical possession of the goods. Where an order is delivered in instalments, the period ends 14 days after the day you receive the last item. You may also cancel at any point before delivery.

 

10.2 The cancellation right does not apply to:

1. made-to-order goods as defined in section 8 (goods made to your specifications or clearly personalised);

2. goods sealed for health or hygiene reasons, once unsealed after delivery;

3. goods which have become inseparably mixed with other items after delivery (for example, adhesive or paste you have mixed or used);

4. samples and tester pots.

 

10.3 To cancel, inform us of your decision by a clear statement before the cancellation period expires. You may:

1. contact us at hello@lusthome.com;

2. call us on +44 (0)808 169 1796;

3. write to us at Lust Home, Henderson Design Group Ltd, Oakesway, Hartlepool, TS24 0RE; or

4. use the model cancellation form below (its use is not obligatory).

 

To meet the cancellation deadline, it is sufficient that you send your communication before the cancellation period has expired.

 

Model cancellation form

 

To: Lust Home, Henderson Design Group Ltd, Oakesway, Hartlepool, TS24 0RE; hello@lusthome.com

 

I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*]/for the supply of the following service [*],

 

Ordered on [*]/received on [*],

 

Name of consumer(s),

 

Address of consumer(s),

 

Signature of consumer(s) (only if this form is notified on paper),

 

Date

 

[*] Delete as appropriate

 

10.4 If you cancel after delivery, you must send the goods back to us (address in section 12 and on our Returns page) without undue delay and in any event within 14 days of the day you inform us of your cancellation. You bear the direct cost of returning the goods. A prepaid return label is available without charge for returns from mainland UK addresses, as described on our Returns page.

 

10.5 We will reimburse all payments received from you for the cancelled goods, including the outbound delivery charge up to the cost of our least expensive standard delivery option. Reimbursement is made:

1. without undue delay, and in any event no later than 14 days after the day we receive the goods back or, if earlier, the day you supply evidence of having sent them (or, where the goods were not dispatched, no later than 14 days after the day you inform us of your cancellation);

2. using the same means of payment you used, unless you expressly agree otherwise; and

3. without fee.

 

10.6 We may reduce the refund to reflect any diminution in the value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics and functioning.

 

10.7 Our 30-day returns policy (section 12), which runs for 30 days from the date of your order, applies in addition to this section.

 

11. Faulty or misdescribed goods

This section reflects your rights under the Consumer Rights Act 2015. Nothing in these terms, in our Returns page, or in any made-to-order exclusion reduces these rights.

 

11.1 Goods we supply must be of satisfactory quality, fit for purpose and as described. Where they are not:

1. within 30 days of delivery you may reject the goods for a full refund;

2. after 30 days (or instead of rejecting) you may require us to repair or replace the goods, which we will do at our cost within a reasonable time and without significant inconvenience to you;

3. where repair or replacement is impossible, fails, or is not carried out within a reasonable time, you may claim a price reduction or reject the goods for a refund, and no deduction is made for use where you reject within six months of delivery.

 

A fault appearing within six months of delivery is presumed to have been present at delivery unless we show otherwise.

 

11.2 We bear the cost of returning faulty goods. Refunds for faulty goods are made within 14 days of our agreeing that you are entitled to one, to your original payment method and without fee.

 

11.3 Before cutting or hanging wallpaper you must:

1. check that all rolls carry the same batch number;

2. open the rolls and physically inspect them, checking that the design is correct and that the pattern matches from left to right; and

3. inspect the first two to three drops in good light before proceeding.

 

If you notice a problem, stop and contact us. Where a fault was reasonably visible on inspection before hanging, we do not cover decorating or installation costs, because that cost could have been avoided by inspecting before hanging. We are not responsible for other losses that could have been avoided by the checks in this clause. Retain all roll labels until your project is complete. If you report a fault, we may require photographs of the issue and of each roll label, and may request an offcut for analysis.

 

11.4 Some products come with a manufacturer’s guarantee. Any guarantee is in addition to, and does not affect, your statutory rights.

12. Returns: our 30-day policy

12.1 In addition to your rights under sections 10 and 11, we accept returns of most unused items in their original packaging within 30 days of the date of your order. Full details, including what is covered, return-label options and instructions, are on our Returns page (linked in our website footer), which forms part of the information we provide before you buy.

 

12.2 You may return goods yourself, at your own cost, to: Lust Home, c/o Henderson Design Group Ltd, Oakesway, Hartlepool, TS24 0RE, United Kingdom.

 

12.3 Where the 30-day returns policy excludes an item, your rights under sections 10 and 11 continue to apply where they are engaged.

 

12.4 Returns under this section received outside the 30-day window are handled at our discretion. We will contact you to discuss the options, which may include store credit, returning the item to you, or arranging collection, in each case at your cost.

 

13. Promotions and discount codes

13.1 Promotion and discount codes are subject to the specific terms stated in the offer, including any end date, eligible products and minimum spend. Unless the offer states otherwise: a code may be used once per customer; one code per order; codes cannot be stacked or combined with any other code, offer or promotion; codes must be applied at checkout and cannot be applied retrospectively; codes have no cash value, are not exchangeable for cash and are non-transferable; and codes are for personal, non-commercial use.

 

13.2 We may amend or withdraw any promotion, discount code or offer at any time. Amendment or withdrawal does not affect orders already placed. Where a code is used in breach of its conditions, has been obtained through unauthorised distribution or publication, or is used fraudulently, its use is invalid and we may refuse to apply the code and may cancel any order placed using it and refund any amount paid.

 

13.3 Free or discounted delivery promotions apply to the areas and services stated in the offer. Some addresses (for example Northern Ireland, Highlands and Islands) or oversized orders may be excluded where the offer states so.

 

14. Gift cards

14.1 Gift cards are redeemed by entering the unique code at checkout and may be combined with another payment method.

 

14.2 Gift cards expire 12 months from the date of issue unless otherwise stated.

 

14.3 Gift cards have no cash value, cannot be exchanged for cash in whole or in part, and cannot be used to purchase gift cards.

 

14.4 A gift card should be treated like cash; lost or stolen gift cards will not be replaced.

 

14.5 We may block or cancel a gift card where we reasonably suspect fraud, tampering or duplication. Where a card is cancelled for these reasons, any genuine remaining balance will be reissued or refunded to the purchaser.

 

14.6 The purchase of a gift card may be cancelled under section 10 within 14 days. Where part of the gift card has been redeemed before cancellation, we refund the unredeemed balance only.

 

14.7 Where an order paid partly by gift card is refunded, we refund the other payment method first and any balance to the gift card.

 

14.8 Any remaining balance on a gift card remains subject to these terms.

 

15. Reviews, competitions and prize draws

15.1 After your order we may invite you to review your purchase through an independent review platform. Leaving a review is your choice.

 

15.2 Where an invitation offers an incentive (for example entry into a prize draw), the incentive is for leaving an honest review and is never conditional on the review being positive. We do not post fake reviews, edit customers’ reviews, or suppress genuine reviews because they are negative. Subject to applicable law, the publication, moderation and removal of reviews displayed on our site are at our discretion.

 

15.3 Where we run a competition or prize draw, the following terms apply together with any specific terms stated for that promotion, and the specific terms prevail in the event of conflict. Entrants must be at least 18 years old at the date of entry. The entry method, opening and closing dates, prize and any other entry conditions are those stated for the specific promotion. Winners are selected in the manner stated for the promotion or, where none is stated, at our reasonable discretion, and our decision is final. We may disqualify any entry that we reasonably believe is fraudulent, automated, submitted in bulk or otherwise in breach of the entry conditions. Prizes are non-transferable and no cash alternative is available.

 

16. Content you submit to us or agree we may use

16.1 In this section, “customer content” means:

1. reviews, ratings, photographs, videos and other material you submit to us through our site, by email or message, or as an entry to a competition or promotion we run;

2. content you post on your own social media or other public accounts about us or our products where we ask to use it and you agree to our request; and

3. to the fullest extent permitted by law, content you post publicly featuring our products in which you tag, mention or reference us or any of the brands operated by Henderson Design Group Ltd, which is deemed licensed to us on the terms of this section.

 

Content you supply for the production of made-to-order goods is licensed under clause 17.3 only and is not customer content.

 

16.2 You grant Henderson Design Group Ltd, including the other brands it operates, and the service providers acting on our behalf a licence to use customer content on the following terms:

1. the licence is non-exclusive, worldwide, royalty-free, fully paid-up, perpetual, transferable and sub-licensable;

2. it permits us to host, store, reproduce, publish, display, communicate, edit, crop, adapt, translate, create derivative works from and otherwise use customer content, in whole or in part, in any media now known or later developed, including on our websites and social media channels;

3. it is granted for the purposes of operating our sites and for marketing, advertising and promotion, and permits use with or without your name, username or social media handle;

4. it takes effect when you submit the content, when you agree to our request for content described in clause 16.1(b), or when you post content described in clause 16.1(c);

5. you keep ownership of your content; and

6. we are under no obligation to use, publish, credit or pay for customer content.

 

16.3 To the fullest extent permitted by law, you waive your moral rights of attribution and integrity in customer content, you consent to our editing, cropping, adapting and unattributed use of it, and you agree not to assert any moral rights or equivalent rights against us, the other brands operated by Henderson Design Group Ltd, our sub-licensees, our service providers or our successors in respect of the uses this section permits.

 

16.4 By submitting customer content, by agreeing to a request from us to use it, or by posting content described in clause 16.1(c), you confirm that: you are at least 18 years old; the content is your own original work or you hold all rights needed to grant the licence in this section, including any rights of a photographer or videographer; every identifiable person appearing in the content has given permission for the uses described in this section, with the consent of a parent or guardian for anyone under 18; the content is lawful, does not infringe the rights of any person, including rights of privacy or publicity, and contains no confidential information and no malicious code; and any review reflects your genuine opinion and experience.

 

16.5 You will compensate us, and those we sub-license under this section, for losses, costs and claims arising from your breach of the confirmations in clause 16.4 or from your use of our site in breach of clause 3.3 or clause 3.4 or otherwise in breach of the law.

 

16.6 You may ask us to stop using customer content by contacting us using the details in section 1. We will use reasonable endeavours to cease new uses within 30 days of your request. We are not obliged to recall or withdraw printed materials, advertising or campaigns already published or committed, or archival copies, and your request does not affect the lawfulness of any use made before it takes effect.

 

16.7 We may review, screen, decline to publish, edit for length or formatting, or remove any customer content at our discretion. We are under no obligation to publish any customer content. Section 15 governs reviews.

 

16.8 Where customer content includes personal data, including images of identifiable people, our use of that data is also governed by our Privacy Policy, and any data protection consent may be withdrawn as described there regardless of this section. If you appear in content submitted by someone else, you may contact us to exercise your rights under data protection law.

 

17. Intellectual property and site content

17.1 All content on our site, including trademarks, logos, designs, images, photography and text, is and remains the property of Henderson Design Group Ltd or its licensors. You may not reproduce, copy, distribute or otherwise exploit any of it without our prior written consent.

 

17.2 Our goods are sold for domestic and private use only and not for commercial resale. You may not resell our goods, whether at a profit, at cost or at a loss, and you may not use our product images or logos in connection with any resale, without our explicit written permission. We may refuse or cancel any order we reasonably believe is placed for the purpose of unauthorised resale.

 

17.3 Where you upload images or other content for a made-to-order product, you confirm that you own the rights (or have permission) to use it, and you grant us a licence to use it solely to produce and deliver your order. We may decline to print content that is unlawful, infringing or offensive.

 

17.4 Links to third-party websites are provided for convenience only and are not endorsements. We are not responsible for third-party sites.

 

17.5 We take reasonable care to keep the general content of our site accurate and up to date, but general content, including guides, calculators (clause 6.4), blog posts and reviews or other content submitted by customers, is provided for general information only, does not constitute advice and does not form part of the description or specification of any product. This clause does not apply to the information described in clause 6.5, which forms part of the contract.

 

18. Our liability to you

18.1 Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited by law. Nothing in these terms affects your statutory rights as a consumer, including under the Consumer Rights Act 2015.

 

18.2 Subject to clause 18.1, we are responsible only for loss or damage that is foreseeable. Loss or damage is foreseeable if it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example because you discussed it with us when ordering.

 

18.3 We supply goods for domestic and private use only. We have no liability to you for loss of profit, loss of business, business interruption or loss of business opportunity.

 

19. International orders

19.1 We ship to many countries worldwide. Availability, delivery services, prices and timescales for your destination are shown at checkout once you enter your address.

 

19.2 Where the checkout collects import duties and taxes for your destination, you will not normally pay anything further on delivery. Where duties and taxes are not collected at checkout, your order is shipped on a “delivered at place” basis and you are responsible for any import duties, taxes, fees or surcharges imposed under the law of the destination country, which may be charged on or before delivery; the courier or your customs authority will contact you if anything is payable. The checkout states which applies before you pay. For EU orders we operate under the EU’s Import One-Stop-Shop (IOSS) scheme where applicable, so EU VAT on eligible orders is collected at checkout.

 

19.3 If you refuse to pay import charges and your parcel is returned to us or disposed of by customs, we may deduct our reasonable costs of return or disposal from any refund due, and any refund will exclude charges levied by your customs authority (which you may be able to reclaim from that authority directly).

 

19.4 If you buy from us as a consumer outside the UK, these terms do not deprive you of any protection given to you by laws of your country that cannot be excluded by agreement (see section 24). This preserves the mandatory rights your own country’s law gives you; it does not extend the UK (or EU) statutory cancellation right in section 10 to orders from countries whose law does not confer an equivalent right.

 

19.5 The statutory cancellation right in section 10 applies to consumers in the UK and, where applicable, the EU. If your order is delivered anywhere else, change-of-mind returns accepted under our 30-day returns policy (section 12) are refunded as a gift card or store credit for the price paid for the goods, not to your original payment method. Faulty, damaged or misdescribed goods are treated under section 11 wherever they were delivered, including a full refund to your original payment method.

 

20. Events outside our control

20.1 We are not responsible for delay or failure to perform caused by events outside our reasonable control, including severe weather, courier or postal disruption, industrial action, epidemics, fire, flood, or failures of public infrastructure.

 

20.2 If such an event affects your order, we will contact you as soon as reasonably possible and take reasonable steps to minimise the delay. If the delay is substantial, you may cancel any affected order for a full refund of undelivered goods.

 

21. Complaints

21.1 Complaints should be addressed to our customer service team: contact us at hello@lusthome.com, on +44 (0)808 169 1796, or in writing at the address in section 1. We will acknowledge your complaint promptly and seek to resolve it fairly.

 

21.2 If you are unhappy with the final resolution offered by our customer service team, write to Lust Home, c/o Henderson Design Group Ltd, Oakesway, Hartlepool, TS24 0RE.

 

21.3 If your complaint concerns a buy-now-pay-later or other credit product used to pay, you may complain to the lender, and you may be able to refer the matter to the Financial Ombudsman Service. If you paid by credit card, you may also have rights against your card issuer.

 

22. Changes to these terms

 

22.1 We may update these terms at any time. We are under no obligation to notify you of updates, and it is your responsibility to review the current version, which is published on this page. The version published at the time you place your order applies to that order.

 

23. Other important terms

23.1 We may assign or transfer our rights and obligations under these terms to another organisation. This will not affect your rights or our obligations under these terms, and we will tell you if it happens. You may not assign or transfer your rights or obligations under these terms to anyone else without our prior written consent, except that anyone you give a product to as a gift benefits from any manufacturer’s guarantee and your statutory rights pass with the goods where the law provides.

 

23.2 Each paragraph of these terms operates separately. If any court or authority decides any of them is unlawful, the rest remain in full force.

 

23.3 If we do not immediately insist on something you are required to do under these terms, that does not mean you do not have to do it, and it does not prevent us insisting later.

 

23.4 This contract is between you and us. No one else has any rights to enforce its terms.

 

23.5 No employee or agent has authority to vary these terms orally. Any variation of these terms is effective only if it is in writing and issued by us.

 

24. Governing law and jurisdiction

24.1 These terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland, or in another country whose laws give you mandatory consumer protections, you also benefit from those protections, and nothing in these terms takes them away. Neither the choice of English law nor this provision gives you rights your own country’s law does not confer; in particular, the section 10 cancellation right applies as scoped in sections 10 and 19.

 

24.2 You may bring legal proceedings about these terms or your order in the courts of England and Wales. If you live in Scotland, you may instead choose the Scottish courts; if you live in Northern Ireland, the Northern Irish courts; and if you live elsewhere, any courts your local law entitles you to use. If we bring proceedings against you, we will do so in the courts of the place where you live.

 

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For any questions about these terms, contact us at hello@lusthome.com or on +44 (0)808 169 1796.

 

Lust Home is a trading name of Henderson Design Group Ltd. Registered in England and Wales, company no. 03653986. Registered office: Head Office, Oakesway, Hartlepool, TS24 0RE. VAT no. GB721821949.

 

Last updated: 1 September 2026